Avaya Inc. is a privately held multinational corporation that engineers, designs, manufactures, and sells business communications and collaboration systems. Originally found as a spin-off of Lucent Technologies Inc. in 2000, the company is one of the largest contenders in the telecommunications industries. Avaya is headquartered in Santa Clara, California, has several office locations around the world, and employs over 14,000 people worldwide. Their success has led the company to bring in over $5 billion in yearly revenues and over $8 billion in total assets.
Avaya Inc.’s products, solutions, and services are targeted primarily towards office and business use. Their extensive product portfolio is made up of two major family, networking systems and unified communication systems. In addition their products are categorized ranges in four different sectors: Unified Communications & Collaboration, Customer Experience Management, Cloud, and Networking Hardware. Such products in these families and sectors include phones, Ethernet switches, wireless networks, video & conferencing units, collaboration pods, cloud services, and call center optimization units, modular platforms, compact form factor platforms, standalone platforms, and stackable chassis platforms.
In recent news, Avaya and Google will be collaborating on contact center solutions for business. With this collaboration, the two companies aim to speed up and simply access to contact center technology, stream-line agent experience using WebRTC and Chromebooks, and increase mobility and flexibility in staffing.
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